At my current gig, I sometimes need to use videos generated by Snapz Pro. We recently ran into a problem where previously-working FCP timelines wouldn’t render and would generate the mysterious message “Codec not found. You may be using a compression type without the corresponding hardware card.” I had already found that capturing videos at 30fps in Snapz generally led to FCP reporting the frame rate as 10fps and resulting in generally unreliable editing. I could never be sure the in-point I chose in the viewer would actually be the in-point in the timeline. It’s important to run Snapz videos through Cinema Tools to conform them to 29.97 or whatever frame rate you’re working at. But the new problem seems to be related to resolution. With Snapz I invariably capture some bizarre resolution with the plan of re-framing it in FCP. These days there has to be a good reason for me to work in a codec other than ProRes, so I’ve been saving the Snapz videos as ProRes. Unfortunately, It seems that although Snapz can save the videos to ProRes, if it’s a weird enough resolution, FCP and Compressor are unable to generate new video. Compressor says “Processing service request error: Codec not installed.” I didn’t have this problem in the summer, so I suspect it’s related to a QuickTime update. Between this summer and now, the computers we’re working with were upgraded to QuickTime 7.6.4. The solution I’ve settled on is saving the Snapz videos in the Animation codec. The Animation codec doesn’t seem to have any resolution restrictions, and it seems well suited to screen captures anyway.
Picture editor based in New York City specializing in half-hour comedy TV series.